Refund policy

All customers are advised to check their cart carefully before checking out. However, should there be a need to request for a cancellation / refund / return of items, please email us at support (at) cysm.store

Note: A cancellation fee (3.7% + Shopify currency conversion fee for international transactions) will apply. Cancellation fees may differ depending on Shopify's regional charges.

To start a return, you can contact us at cysm.supply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cysm.supply@gmail.com.

Damages and issues

cysm.store is not responsible for any products lost or damaged in transit.

We will take every possible measure to ensure the items are packed well and properly cushioned. However, once the item has been picked up by the shipping companies, we are not liable for any loss or damage. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Exchanges
We only replace items if they are defective or damaged (not including damage incurred during shipping). If you wish to request for an exchange for the same item, please email us at support (at) cysm.store.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.